Frequently Asked Questions

Xcoins offers instant purchases of Bitcoin, Ethereum, Litecoin, Dash, Monero, Zcash, Bitcoin Cash, and Ripple 24 hours per day, 7 days per week! Our live support team is available to answer your questions 24 hours a day via email, phone, and chat.

Virtual currencies are becoming more mainstream by the day, yet the process of purchasing bitcoin is anything but mainstream. In order to purchase Bitcoins by bank transfer, you must endure a lengthy process that in most cases takes a week or more and often requires submission of multiple identification and residence documents. If you would like to purchase from a Bitcoin exchange, you must submit these documents and more and then fund your account by way of an international wire transfer that can cost $50-$75 and take 3 days to post to your account! Xcoins understands these limitations and is focused on changing the way we purchase Bitcoin, Litecoin, Monero, Ethereum, Dash and other crypto-currencies. We now offer the fastest way of purchasing virtual currency online! You can now purchase Bitcoin online with a Credit Card, Debit Card or Cash, and transactions are instant! No need to wait for documentation requests or banking delays when buying Bitcoin with

Bitcoin is decentralized digital currency that is transferred by way of a peer-to-peer payment network that is has no middleman or central authority. Bitcoin allows for a completely transparent yet secure transfer of value across it's network. Bitcoin transactions are compiled on an immutable, global ledger called the Blockchain. For a more detailed explanation, click HERE or watch a short video HERE.

You may purchase up to $20,000 USD / EURO per day and $50,000 USD / EURO per month with your Visa / MasterCard debit card or credit card.

In order to verify your account, please submit a valid government-issued ID. Acceptable high-quality images of documents are as follows:

International passport
National ID card
Driver's license

State Identification Card


To avoid delays in the account verification process, make sure your documents are:

-VISIBLE in their ENTIRETY (all 4 corners of your document are visible)
-HIGH QUALITY images (color images, 300 dpi resolution or higher)
-Valid documents, with the EXPIRATION date clearly visible.
-< 4 Mb each.

There is a credit card processing fee of 5% charged by the credit card processor (minimum 10 USD). For example: If the Xcoins Bitcoin price is 200 USD per bitcoin, the credit card processing fee will be 200 * 5% = 10USD.
The total cost would be 200+10= 210 USD.
By checking you will be able to see the records of the coins that were sent to or from your address. currently offers Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Ripple (XRP), Dash, Monero (XMR), Zcash (ZEC), and Bitcoin Cash (BCH). We often add new cryptocurrencies to our product offering so check back soon if you don't see your favorite crypto listed.

Our support team is available 24 hours a day, 7 days a week via phone, email, or chat.

Xcoins sends your Bitcoins or other Cryptocurrencies immediately after payment has been confirmed and approved by our processor. We guarantee that we will send your Cryptocurrency within15 minutes of payment approval or your next transaction is Fee FREE! 

We accept all currencies; which means you can pay with your local currency. However, our pricing will be displayed in either USD or EUR with more currencies to be added soon

You may pay with credit or debit card by creating an order and choosing 'Visa, MasterCard' option as the method of payment. You will then be prompted to 'insert your Bitcoin Wallet Address' and click on 'Complete Payment'. You will then be redirected to the payment page where you will be asked to enter your card's details and personal information. In order to ensure the safety of our users, our payment processor may require further information from you in order to verify your payment. Once the payment is approved, the coins will be sent automatically to the Bitcoin address you provided.

Xcoins currently sells Bitcoin, Litecoin, Ethereum, Ripple and Bitcoin Cash in 167 countries worldwide. 

Countries Included:

  • Aland Islands
  • Albania
  • Andorra
  • Angola
  • Anguilla
  • Antigua and Barbuda
  • Argentina
  • Armenia
  • Aruba
  • Australia
  • Austria
  • Azerbaijan
  • Bahamas
  • Bahrain
  • Barbados
  • Belarus
  • Belgium
  • Belize
  • Benin
  • Bermuda
  • Bhutan
  • Bonaire, Sint Eustatius and Saba
  • Botswana
  • Brazil
  • Brunei Darussalam
  • Bulgaria
  • Burkina Faso
  • Burundi
  • Cameroon
  • Canada
  • Cape Verde
  • Cayman Islands
  • Central African Republic
  • Chad
  • Chile
  • Colombia
  • Comoros
  • Congo
  • Congo, the Democratic Republic of the
  • Cook Islands
  • Costa Rica
  • Cote D'Ivoire
  • Croatia
  • Curacao
  • Cyprus
  • Czech Republic
  • Denmark
  • Djibouti
  • Dominica
  • Dominican Republic
  • Ecuador
  • Egypt
  • El Salvador
  • Equatorial Guinea
  • Eritrea
  • Estonia
  • Falkland Islands (Malvinas)
  • Faroe Islands
  • Fiji
  • Finland
  • France
  • French Guiana
  • French Polynesia
  • Gabon
  • Gambia
  • Georgia
  • Germany
  • Ghana
  • Gibraltar
  • Greece
  • Greenland
  • Grenada
  • Guadeloupe
  • Guam
  • Guatemala
  • Guernsey
  • Guinea
  • Guinea-Bissau
  • Guyana
  • Haiti
  • Holy See (Vatican City State)
  • Honduras
  • Hong Kong
  • Hungary
  • Iceland
  • India
  • Indonesia
  • Ireland
  • Isle of Man
  • Israel
  • Italy
  • Jamaica
  • Japan
  • Jersey
  • Jordan
  • Kazakhstan
  • Kenya
  • Kiribati
  • Kuwait
  • Latvia
  • Lesotho
  • Liberia
  • Libyan Arab Jamahiriya
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Macao
  • Madagascar
  • Malawi
  • Malaysia
  • Maldives
  • Mali
  • Malta
  • Marshall Islands
  • Martinique
  • Mauritania
  • Mauritius
  • Mexico
  • Micronesia, Federated States of
  • Moldova, Republic of
  • Monaco
  • Mongolia
  • Montenegro
  • Montserrat
  • Morocco
  • Mozambique
  • Namibia
  • Nauru
  • Netherlands
  • Netherlands Antilles
  • New Caledonia
  • New Zealand
  • Nicaragua
  • Niger
  • Niue
  • Norfolk Island
  • Northern Mariana Islands
  • Norway
  • Oman
  • Pakistan
  • Palau
  • Panama
  • Papua New Guinea
  • Paraguay
  • Peru
  • Philippines
  • Pitcairn
  • Poland
  • Portugal
  • Qatar
  • Reunion
  • Romania
  • Russian Federation
  • Rwanda
  • Saint Barthelemy
  • Saint Helena
  • Saint Kitts and Nevis
  • Saint Lucia
  • Saint Martin
  • Saint Pierre and Miquelon
  • Saint Vincent and the Grenadines
  • Samoa
  • San Marino
  • Sao Tome and Principe
  • Saudi Arabia
  • Senegal
  • Seychelles
  • Sierra Leone
  • Singapore
  • Sint Maarten
  • Slovakia
  • Slovenia
  • Solomon Islands
  • South Africa
  • Spain
  • Suriname
  • Svalbard and Jan Mayen
  • Swaziland
  • Sweden
  • Switzerland
  • Taiwan, Province of China
  • Tajikistan
  • Tanzania, United Republic of
  • Togo
  • Tokelau
  • Tonga
  • Trinidad and Tobago
  • Turkey
  • Turkmenistan
  • Turks and Caicos Islands
  • Tuvalu
  • Ukraine
  • United Arab Emirates
  • United Kingdom
  • United States
  • Uruguay
  • Uzbekistan
  • Venezuela
  • Viet Nam
  • Virgin Islands, British
  • Wallis and Futuna
  • Western Sahara
  • Zambia
If your country is not listed above, check back with us regularly as we are working to add everywhere on Earth!

Identification verifications happen in real-time automatically via our proprietary review system. As long as you upload a valid ID of sufficient quality, the system will approve in in under 5 minutes. If for any reason the document requires a manual review, this generally happens in less than an hour, but may take up to 4 hours during peak operational periods. We understand that your time is valuable and strive to provide the fastest service possible at all times!

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